At LUME BASE LTD, we are committed to providing transparent, reliable shipping services for our women’s clothing and dress collections to customers across Europe and North America. Below is a detailed overview of our shipping methods, costs, delivery timelines, and key policies to ensure you have a clear understanding of your order’s journey.
1. Order Processing & Dispatch
All orders are processed within 1-2 business days (excluding UK public holidays) upon receipt of payment confirmation. Once your order is dispatched, you will receive a confirmation email with a tracking number and a direct link to monitor your package’s progress. Please note that orders placed after 3:00 PM GMT will be processed on the next business day.
2. Shipping Zones, Methods & Costs
We divide our shipping into two core regions—Europe and North America—with tailored options to suit your delivery needs.
2.1 Europe (Including UK)
| Shipping Method | Coverage | Cost | Estimated Delivery Time |
| Standard Shipping | UK Mainland | £3.99 (Free for orders over £50) | 2-3 business days |
| Standard Shipping | EU Countries (e.g., France, Germany, Spain, Italy) | €6.99 (Free for orders over €70) | 3-5 business days |
| Express Shipping | UK Mainland | £8.99 | 1 business day (if dispatched before 3:00 PM GMT) |
| Express Shipping | EU Countries | €12.99 | 2-3 business days |
Note: For remote areas in Europe (e.g., some regions of Norway, Switzerland), an additional surcharge of £4.50/€5.50 may apply, and delivery time may be extended by 1-2 business days.
2.2 North America (U.S. & Canada)
| Shipping Method | Coverage | Cost | Estimated Delivery Time |
| Standard Shipping | United States (Contiguous 48 States) | 9.99(Freeforordersover100) | 5-7 business days |
| Standard Shipping | Canada | CAD 12.99 (Free for orders over CAD 130) | 7-10 business days |
| Express Shipping | United States (Contiguous 48 States) | $19.99 | 2-3 business days |
| Express Shipping | Canada | CAD 24.99 | 3-4 business days |
Note: Alaska, Hawaii, and remote Canadian territories (e.g., Yukon) require an extra $6.00/CAD 8.00 surcharge, with delivery extended by 2-3 business days.
3. Customs & Duties
For orders shipped to EU countries, LUME BASE LTD complies with EU VAT regulations—all prices displayed on our website include applicable VAT, so you will not incur additional customs fees upon delivery.
For North American orders (U.S. & Canada):
- U.S. customers: Orders with a total value under 800areexemptfromcustomsduties(perU.S.CBPregulations).Ordersover800 may be subject to import duties and taxes, which are the responsibility of the recipient.
- Canadian customers: Orders over CAD 20 may be subject to GST/HST and import duties, determined by the Canada Border Services Agency (CBSA). These fees are not included in our shipping costs and must be paid by the recipient to receive the package.
4. Shipping Restrictions & Delays
- We do not ship to PO boxes, APO/FPO addresses, or international territories outside Europe and North America at this time.
- Delivery times are estimates and may be delayed due to factors beyond our control, including customs inspections, extreme weather, or public holidays. We will notify you promptly if a significant delay is expected.
5. Missing or Lost Packages
If your package does not arrive within the estimated delivery time:
- Check the tracking link in your dispatch email to confirm the latest status.
- Contact our UK-based customer support team at +44 71751626282 or via our website’s contact form within 14 days of the estimated delivery date.
- For lost packages, we will initiate an investigation with our shipping partners (Royal Mail for UK/EU, DHL for North America). Once confirmed lost, we will offer a full refund or reshipment at your discretion.
By placing an order with LUME BASE LTD, you acknowledge and agree to the above shipping terms. We continuously review our shipping options to ensure competitive costs and fast delivery—for updates, please visit this page regularly or contact our support team.
